TOPLALA

1. Information We Collect Depending on the services you use, we may collect: Name and contact information Business name and business information Account information Subscription and billing information Customer-support communications Website and usage information, including device and browser information Information from business accounts that you choose to connect to Toplala
2. Connected Business Accounts Toplala may allow businesses to connect services such as Google Business Profile, Facebook, Instagram, and WhatsApp Business. When you connect an account, Toplala may receive information made available by that platform according to the permissions you authorize. This information may include business information, reviews, posts, photos, videos, comments, messages, and other information necessary to provide the selected features. Toplala does not request or store passwords for connected third-party accounts.
3. How We Use Information We may use information to: Provide and operate Toplala Manage business information and customer reviews Create and manage social-media content Assist with customer communications Generate AI-assisted content and responses Provide analytics and reporting Provide customer support Maintain security and prevent fraud Improve our Services Comply with applicable laws Toplala does not sell information obtained from connected business platforms or use such information for unrelated advertising purposes.
4. AI and Automation Toplala may use AI to generate review responses, social-media content, customer-message assistance, and other business-related content. Depending on the settings selected by the business, generated content may require approval or may be automatically published through an authorized account. Businesses remain responsible for their automation settings and published content.
5. Information Sharing and Security We may use trusted service providers for hosting, storage, security, analytics, AI functionality, payments, and customer support. We use reasonable technical and organizational measures to protect information from unauthorized access, misuse, loss, or disclosure.We do not sell personal information.
6. Data Retention and Deletion We retain information only as long as reasonably necessary to provide our Services, maintain accounts, comply with legal obligations, prevent fraud, resolve disputes, and protect our Services. You may request deletion of your Toplala account and personal information by contacting: info@toplala.com Subject: Data Deletion Request You may also disconnect or revoke Toplala’s access to connected third-party accounts through Toplala or the relevant third-party platform.
7. Cookies Toplala may use cookies and similar technologies to maintain security, remember preferences, analyze usage, and improve our Services.
8. Third-Party Services Toplala integrates with third-party platforms. Your use of those platforms is also subject to their respective terms and privacy policies.
9. Your Privacy Rights Depending on applicable law and your location, you may have the right to: Request access to the personal information we hold about you Request correction of inaccurate information Request deletion of your personal information Request restriction of certain processing Withdraw consent where applicable Object to certain processing Object to certain processing Request a copy of certain personal information Raise a complaint regarding our handling of your information To exercise any applicable privacy right, contact us at: info@toplala.com We may need to verify your identity before processing certain requests. We will respond to valid requests within the period required by applicable law.
10. Children’s Privacy Toplala is intended for businesses and is not directed toward children. We do not knowingly collect children’s personal information in violation of applicable law.
11. Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date.
12. Contact Us Toplala Website: Email: https://toplala.com info@toplala.com For privacy questions or data-deletion requests, contact us at info@toplala.com.